Porter Consulting Foodservice Planning & Design

University of Chicago Medical Center

PKC began a review of the existing operations of this 550 bed medical center in fall of 2011 by touring the facilities including the New Hospital Pavilion under construction which will feature a 1st floor retail concept and a 7th floor retail food court as well as patient feeding operations. PKC spent time in each of the existing foodservice venue including two cafeterias, two coffee kiosks, a c-store, vending areas and patient feed kitchens, observing the traffic flow, menu variety, food preparation methods and general customer trends. Meetings were held on-site with key stakeholders to determine areas needing improvement, the future of the Hospital and its unique relationship with the adjacent University of Chicago.

Following a web-based survey testing the consensus heard on campus, current customer trends and future opportunities. The survey received approximately 2,000 responses from staff, nurses, administrators, residents and fellows, students, physicians, visitors and patients. PKC returned to campus and presented recommendations to improve in-patient feeding, catering, vending and retail sales and services.

The recommendations were then put into a comprehensive Request for Proposal document and sent out to qualified bidders. Multiple bids were received and PKC used its comprehensive evaluation process to identify the top bidders. PKC provided the detailed evaluations to UCMC and assisted with finalist interviews. Once an awardee was selected, PKC drafted a contract and facilitated the negotiation process, resulting in a new contract that included facilities scheduled to come online in 2013.

Projects & References

Brigham Young University Idaho
College of Saint Benedict
Concordia College
Ferris State University
Johns Hopkins Health Systems
Montcalm Community College
St. Bonaventure University
San Jose State University
SUNY Cortland
University of Colorado Boulder
University of Richmond
University of New Hampshire
Wellesley College

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