Porter Consulting Foodservice Planning & Design

Operator Selection Services

Are you looking for an innovative approach to Operator Selection Services? Porter Khouw Consulting offers an unique and proven approach to this critical process and smart campus decision makers across the country have turned to asked us to serve as their independent and objective agent to help them secure a foodservice, vending or bookstore contract that results in improved campus offerings and increased capital investment dollars.

We believe that it's critical to begin the operator selection services process by completing independent and objective market research on your campus. That research allows us to develop the optimum dining program for your campus and to determine what your financial opportunity may be. We articulate this in a detailed and well-developed RFP that requires all potential operators to bid on what the best program is for your campus. These are some of the highlights of our RFP process:

  • Customer friendly meal plans
  • Customer friendly hours of operation
  • Menu variety & selection
  • Residential and/or retail food concepts
  • Catering services
  • Marketplace-style facilities and more

Many campus administrators consistently undervalue their foodservice contracts and enter agreements leaving significant program opportunities and capital investment dollars on the table.

Here are some of the typical questions we are asked as it relates to operator selection services:

  • Can we afford a world-class program for our students, faculty & staff?
  • How much capital investment can we expect from the operator?
  • What is the right term (5 years, 10 years, etc.) for our contract?
  • Should we rebid the agreement or accept the status quo and extend the current agreement?

With so much at stake, it's critical to use independent and objective experts to facilitate a proven process and negotiate on your behalf. Multi-year, complex and large contracts require expert guidance. Our team has assisted dozens of college and universities negotiate and execute fair contracts. We've significantly improved the student dining experience while profoundly increasing the financial return to the college or university. Our process takes approximately three to six months and it works with no risk to you. We guarantee it. It's why we are the agents of choice for a growing number of savvy campus administrators.

Click here to learn more about our No Risk Guarantee

Our firm offers the following operator selection services for manual foodservice, vending & bookstore operations:

  • Program Confirmation/Development
  • Bidder Qualification
  • Request for Proposal Development
  • Management Agreement Draft
  • Pre-Bid Conference Facilitation
  • Bid Evaluation
  • Finalist Interviews
  • Contract Negotiations
  • Contract Compliance Evaluations
  • Annual Customer Satisfaction Surveys & Recommended Programmatic Updates
Projects & References

Brigham Young University Idaho
College of Saint Benedict
Concordia College
Ferris State University
Johns Hopkins Health Systems
Montcalm Community College
St. Bonaventure University
San Jose State University
SUNY Cortland
University of Colorado Boulder
University of Richmond
University of New Hampshire
Wellesley College

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P.O. Box 4028 | Crofton, MD 21114-1410 | P: 410.451.3617 | F: 410.451.3619 | email
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