Porter Khouw Consulting, Inc. Customer Service Evaluation Form
From the entire Porter Khouw Consulting team, we'd like to thank you again for your business. As a valued customer, your opinion of our services is important to us. Please answer the following questions and return this form to our office so that we may continue to improve our offerings and services.

Thank you for your time.


Name:

Title:

E-mail:

Phone:

What is the name of your college or university and/or firm name (for architects)?

How would you rate the service PKC provided?
Excellent Good Fair Poor

Please rate the following areas.
Excellent Good Fair Poor

Cooperativeness (Understands and relates to the client's needs and expectations; responsive, flexible, approachable)

Comments:
Excellent Good Fair Poor

Communication (Listens to clients' needs; provides timely information on progress/problems/opportunities)

Comments:
Excellent Good Fair Poor

Dependability (Promises kept; credibility, trustworthiness)

Comments:
Excellent Good Fair Poor

Attitude (highest priority given to solving client's problems cost effectively)

Comments:
Excellent Good Fair Poor

Timeliness (On-time delivery; expeditious completion of tasks)

Comments:
Excellent Good Fair Poor

Technical Quality (Completeness; accuracy; relevance)

Comments:
Excellent Good Fair Poor

Documents (Clarity of reports; drawing [as applicable] and other documents)

Comments:
Excellent Good Fair Poor

Cost effectiveness (Value received based on actual cost of service)

Comments:


Overall, how does our performance compare with that of other foodservice consulting firms you have worked with?

In narrative, how would you describe your experience working with our team?

May we use you as a reference for other potential clients?
Yes No

Additional Comments
Thank You!